Organizational Growth Trauma
“The pathology of organizational growth is rarely a pretty thing to observe or much less to be enmeshed in.” James Fischer, Navigating The Growth Curve — page 253
Causes of Growth Trauma
External Causes
- Market Forces
- Vendor Forces
- Customer Migration
- Shifts in Strategic Partners
Internal Causes
- Business as a Machine Model
- Imbalance of Builders and Protectors
- I’m Right, You’re Wrong Syndrome
- Not Doing the Right Thing
- I Can Do It Better Myself Syndrome
Symptoms of Growth Trauma
- Low Staff Voltage or Morale
- Staff Turnover
- Prevalent Gossip
- Drop in Sales and Profits
- Increasing Customer Service Problems
- Loss of Confidence and Trust
Healing Growth Trauma
1. Growth Circle
2. Positive Confrontation Model
3. Fostering a Community of Inquiry
4. Focused Activity
“The most damaging behavior in companies is the pattern of clinging to the old machine model that views workers as cogs in a wheel, replaceable parts of a machine.”
— James Fischer
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